FAQ Gala Invitations

You found the place to have every question answered!
We've tried to include every possible question you may have.

Our contact and payment info is at the bottom of this page. If you still have questions or would like to speak with a member of our team, give us a call Monday through Friday from 9AM - 5PM EST or drop us a note.

How is EventPrints different?
Unlike most invitation stores, we are the designer and printer. This allows incredible flexibility to create an invitation that you can call your own. Change the text and most colors used in your design. You can even use a different invitation back with the invitation front side you've selected.

Walk into most stationery or invitation stores and you're presented with book after book of tired invitations. You may think you're buying local, but they're often printed by a mysterious wholesale printer in a far off state. Ask other invitation sellers if they are they are the ones who actually print your invitation. The answer may surprise you!

Can I really buy distinctive, high quality Gala invitations online?

We've taken the fear out of buying online! You'll receive an invitation that is professionally printed on the finest papers and represents the latest design trends, plus creative designs you simply won't find at the stationery shop.

Will I see your designs everywhere? 

All of our invitation designs are original and unique. We created each one and you won't see them at any other store or website. Unlike the dusty books you see at pretty much every stationery store, chances are your guests will have never seen your EventPrints invitation before.

How long does it take?
We generally suggest contacting us 3 to 4 months before your event for stress free ordering. As your event date draws near, you will undoubtedly become busier, so getting the invitation out of the way is a great idea. Because we do our own printing, we offer some of the fastest print times in the premium invitation industry. Since gala invitation orders can vary greatly in size and complexity, your Invitation Specialist will be happy to provide guidance on your expected turn time.  If you have a tight deadline, please give us a call to discuss your situation, as you may find we are much faster than many other invitation sellers.

I'm nearby. Can I stop by your offices?
In order to provide the best service while maintaining our industry leading prices, we request that all orders be placed online through our website.  We have designed our order form to be easy and intuitive. We are happy to also schedule a phone consultation if you need additional assistance, have a few questions or just want to chat. Due to the volume of orders we receive, we are unable to offer in office appointments. 


If you are ready to place your order, please give us a call to begin the process.

Receiving your custom proofs
Your initial set of proofs is ready in just 3-4 business days from the time we receive your order and deposit. 

Printing your invitations
Printing begins after you approve all proofs, including guest addressing. Print time varied according to the size of your order so we aren't able to provide a one size fits all turn time estimate. We'll email you an invoice prior to shipping which you may pay online with a credit card or an ACH payment directly from your checking account. Final payment is due before your order ships.

What parts of the invitation can I change for free?
We want you to be able to make each invitation your own, and you can change the most requested items at no cost. These include:
- Change the colors of the text
- Change the colors of most graphics used in your design (some images are photo based and changing the colors are an additional charge)
- Add, delete or edit most text. 
- Change main invitation type from forced justification to center justification, or the reverse
- Choose one of our matte premium quality papers for your invitation

What edits will cost extra?
We offer the most requested edits for free, but there are a few items that may incur an extra charge. Some edits may seem simple at first glance, but are actually very challenging and take a lot of design time due to the way these changes affect other elements in your invitation.

- Changes to the fonts used in your invitation
- Changes to the layout of the invitation that require us to reposition text and graphics
- Changing your template or invitation design after receiving your first set of proofs
- Adding more than one logo or custom graphic that you provide to us

Can I change the invitation design after I place my order?
The charge for changing the invitation to a different design is $125 for an hour of custom design service, and includes an extra proof and editing round so you have opportunity to make any additional edits.

Can I receive a printed proof?
The standard option is to receive a high res pdf proof via email, and the majority of our clients find this works very well. But, we do offer the option to receive a printed proof if your schedule permits. The charge for a printed proof is $35 and includes UPS ground delivery. Please allow 3 business days for your proof, plus delivery time (typically 2 days to the east coast, south and midwest, 4 days to the west coast).

How many editing rounds are complimentary?
You receive three free rounds of edits for your invitation proofs and one for guest addressing. Additional editing rounds are available for $25 per round if needed.

Can you use a font that i found online or would like to supply to you?
We regret that we are unable to use a font that you supply. Many downloadable fonts, especially those that you may have downloaded for free, may work in your word processing program, but will not be readable by our professional page layout, illustration and variable data addressing software. We offer dozens of creative, high quality fonts to use in your invitation and invite you to browse our invitation portfolio for additional font options, or download our font catalog to see all of the fonts we offer. You may change the font used for the name for free, while a small charge applies for other font changes.

How do I set up my mailing list?

CLICK HERE for a sample template and additional info. Please note, we must have your data in a spreadsheet - sorry, no Word files or PDFs. We regret we are unable to address envelopes which are not part of a concurrent invitation order. 

What is the shipping charge?
We offer a flat rate shipping charge of $19.95 regardless of order size.  You may choose to have your order shipped to your home or office, and can specify this during the proof approval process. For Save the Date cards, the shipping charge is $12.

Replacement warranty on damaged invitations
We want your invitations to be perfect, so please examine them immediately upon receipt. We carefully inspected and packed your invitations so they arrive in perfect condition, but in the unlikely event you see anything wrong, please let us know right away. Don't mail invitations that are damaged, as our warranty is limited to replacement of defective invitations. 


We offer a large rectangle shape invitation, either as a flat card or as a folded card, which is useful when you're including sponsors or other gals info.
Please note that changing the shape or template after receiving your first proof will incur an additional charge to cover the redesign.

Classic Rectangle:
Flat 5.375" x 7.875", Celebration or Weekend card - 5.375" x 5.375" with matching Outer Envelope - 8.125" x 5.5"
Folded 10.75 x  x 7.875", Celebration or Weekend card - 5.375" x 5.375" with matching Outer Envelope - 8.125" x 5.5"

5.5" x 4.25” with matching 5.75" x 4.375" envelope

Can you add my logo to your invitations?
Yes, we can add most logos which are original designs. We prefer .ai or .eps files but can also accept a .png file. No jpg files please. One logo is included free for gala invitations,There is a charge of $25 to place additional logos. 
You must have permission to use a logo from the trademark owner. 

Is it hard to customize the invitations with my information?

Not at all - our design team handles this for you! You only need to decide on your personalization and colors. Or leave them just like they are. We also provide lots of samples to help inspire you. If you need some extra help, our Idea Consultants will help guide you through the process.

At EventPrints, our onsite senior graphic artists take your info and customize your invitation just for you. The result is a polished, stunning invitation that you will be proud to send to your family and friends.

Are there paper choices and do they cost extra?
We offer your choice of matte papers for free, or upgrade to a pearlized stock for a nominal charge. 

Can I order samples of your invitations?
Absolutely - you can order up to three samples completely free of charge. 

Do you have a minimum order?
Our minimum order is $795 excluding tax and shipping. Our suites are priced a la carte so you can order only the pieces you want. There is a 75 piece minimum for most items, while some speciality items have higher minimums.  Review all of our prices.

Some custom products and event decor are not included in our minimum order amount.

Do I need to order the same quantity of every item? Do I have to order in certain increments?
Unlike other invitation companies, you may order different quantities of every item. There is a 50 piece minimum for most items and you can order in increments of one after the minimum quantity. As an example, 103 invitations and 75 party cards. We never make you pay for extras you don't need, but we do suggest ordering a few extras, as reprints are much more expensive.

Do you offer a reply postcard?

We only offer reply cards with the matching envelope.

Will my screen colors match the printed invitation colors?
We make every effort to ensure that your invitations match our digital proofs, but every monitor is different and colors may vary dependent on your device. We recommend ordering samples of the designs you like or refer to our color guide sent with every sample packet to see how our colors will print.

Can you add foil to invitation I purchased elsewhere? Can you address my envelopes I purchased elsewhere?
We only foil print or address items when we supply them and when we print the entire piece.

Can you stuff and mail my invitations for me?
We do not offer mailing services.

Suppose I need more? Can I place a re-order?

We suggest ordering extras of every item with your original order, but sometimes you need a few extra items.

INVITATION ITEMS, such an the invitation, party card and thank you notes: 
Our reorder minimum is 15 pieces per item, with a minimum of $35 per order. 

ENVELOPES: a separate minimum applies to envelope printing
Return address only: Our reorder minimum is 15 pieces per item, with a minimum of $25 per order. If you are reordering reply cards or thank you cards, they include the envelopes so you don't need to place a separate envelope reorder. 
Addressed envelopes with return address on the flap: Our reorder minimum is $45 per order.

FOIL PRINTING: If your invitation reorder includes foil printing, there is a separate minimum reorder of $85 to cover foil printing setup.

If you need to re-order or reprint any items, please allow 5 business days for invitations, or 3 business days for envelopes when ordered before 3pm eastern time. UPS Ground shipping for reorders is $14.95.


As an invitation printing company, invitations which are designed by us are exclusively used for printing at our facility. To preserve the quality of our printed products, we do not provide printer resolution files of your invitation. All proofs are sent with a watermark to prevent unauthorized use of our exclusive designs. However, we recognize that you may want a copy of your invitation without a watermark to use in emails or to post on your website. We therefore offer the option to receive a 72 dpi digital copy with a limited license.

License fee for a 72 dpi jpg or png file of your invitation
Invitation only (front and back): $500
Sorry, we do not release non watermarked files of supporting pieces, such as the RSVP card, sponsor card or any envelope files. Please contact us for printing these items. 

Instant Discounts:
If your order total exceeds $1000, receive a $150 credit towards the licensing fee
If your order total exceeds $1500, receive a $250 credit towards the licensing fee
If your order total exceeds $2000, receive a $350 credit towards the licensing fee
If your order total exceeds $2500, receive a $450 credit towards the licensing fee

How it works:
You must complete your order approval and make your final payment before a digital file is released. Sorry, we cannot release a non-watermarked file until your invitation printing is completed and paid in full. Released files are intended for on screen viewing or email to your guests, not for printing. Your digital file will be a jpg or png at 72 dpi and 100% size. We are unable to provide any other file format or resolution, including pdfs or hi res files. EventPrints retains the copyright for your invitation files.

What types of payment do you accept? Can you split the invoice into two (someone else is paying a portion)?
We accept major credit cards (Visa, MC, Amex, Discover) plus online checks. Atlanta clients may also pay in person at our showroom. We'll email your final invoice at least one day before shipping. Final payment is due before your order ships. Yes, we can split the invoice into two if you find this convenient. 

Important Notice Regarding Sales and Use Tax
We collect and remit sales tax for shipments delivered in the State of Georgia. We are not required to and do not collect sales tax in other states. Shipments to other states may be subject to sales or use tax unless the purchase is specifically exempt. Please note that there is no exemption from state sales or use tax based merely on the fact that a purchase is made over the Internet, by catalog, or by other remote means. Some states require that a consumer declare sales or use tax to be paid annually on the appropriate tax forms. Additional information may be found on the respective Department of Revenue website.

Do you have any deals or specials?

We offer tremendous value, flexibility and quality that others simply can't match. In addition, we are currently offering several specials including a free paper upgrade to any of our premium matte stocks. Our most popular special is our free return addressing on EVERY envelope, which means savings of $1.50 or more for each invitation!

How long have you been in business?
EventPrints, and our parent company, Presentech, are now in our 29th year of business. We are a well established company and are members of the Atlanta Chamber of Commerce, the Printing and Imaging Association of Georgia, the Speciality Graphics Imaging Association of America and an HP Authorized Print Center.

Shortages and adjustments
We take great care in ensuring that all items you order are sent to you. In each shipment a packing slip will be enclosed listing all of the items in that shipment. Please check your shipment against the packing slip and inspect each item. Shortages or damages must be reported within 72 hours of receipt of package. After 72 hours, any replacement items will be invoiced at their regular pricing. 


To request printed info or samples:
Click to access our online request form. Once you see our printing in person, we know you'll be impressed!

If you'd like to send us an email:
We respond very quickly during business hours. Email us at [email protected].

Our hours:
You can reach us Monday - Thursday from 9am - 6pm, and Fridays from 9am - 5pm.

If you'd like to give us a call:
In Atlanta: 404 745-9590
Outside of Atlanta: 800 436-9335


If you'd like to make a payment, please email us and we'll be happy to assist you. Or call during east coast business hours at 800 4336-9335 or 404-745.9590.