FAQs

You found the place to have every question answered!
We've tried to include every possible question to may have, and regularly update this page with new questions. Please scroll down for our turn times, contact and payment info. If you still have questions or would like to speak with a member of our team, give us a call Monday through Friday from 9AM - 5PM ESTor drop us a note.
Be sure to visit our How to Order info page for additional information.

HOW IS EVENTPRINTS DIFFERENT?
Unlike most invitation stores, we are the designer and printer. This allows incredible flexibility to create an invitation that you can call your own. Change the text and most colors used in your design. You can even use a different invitation back with the invitation front side you've selected.

Walk into most stationery or invitation stores and you're presented with book after book of tired invitations. You may think you're buying local, but they're often printed by a mysterious wholesale printer in a far off state. Ask other invitation sellers if they are they are the ones who actually print your invitation – the answer may surprise you!

CAN I REALLY BUY DISTINCTIVE, HIGH QUALITY INVITATIONS ONLINE?
We've taken the fear out of buying online! You'll receive an invitation that is professionally printed on the finest papers and represents the latest design trends, plus creative designs you simply won't find at the stationery shop.
Learn more about the secrets of buying an invitation that the other guys don't want you to know.

WILL I SEE YOUR DESIGNS ELSEWHERE?
All of our invitation designs are original and unique. We created each one and you won't see them at any other store or website. Unlike the dusty books you see at pretty much every stationery store, chances are your guests will have never seen your EventPrints invitation before.

WHEN SHOULD I BEGIN THE PROCESS?
We generally suggest contacting us 4 to 6 months before your event. As your event date draws near, you will undoubtedly become busier, so getting the invitation out of the way is a great idea. Most invitations can be completed in about three weeks from start to finish (depending on the number of edits and how fast you approve each round). If you have a tight deadline, please give us a call to discuss your situation, as you may find we are much faster than many other invitation sellers.

HOW LONG DOES THE PROCESS TAKE?
Because we do our own printing, we offer some of the fastest print times in the premium invitation industry.
We are very proud to offer a 5 business day (one calendar week) turn time, whereas our competitors take 3+ weeks for printing.
Please note that a backer card adds one production day and foil printing adds 3-4 production days. If you need to re-order or reprint any items, please allow 5 business days for invitations, or 3 business days for envelopes. 

CAN I SCHEDULE AN APPOINTMENT AT YOUR OFFICE?
In order to provide the best service while maintaining our industry leading prices, we request that all orders be placed online through our website.  We have designed our order form to be easy and intuitive. We are happy to also schedule a phone consultation if you need additional assistance, have a few questions or just want to chat. Due to the volume of orders we receive, we are unable to offer in office appointments. 

We are committed to adhering to this production schedule, so regret that we cannot offer faster print times.


HOW TO ORDER

If you are ready to place your order, please fill out our order form.

YOUR CUSTOM PROOFS
Your initial set of proofs is ready in just 3-4 business days from the time we receive your order and deposit. Subsequent edits are completed in a speedy 1-2 days (typically just 1 day).

PRINTING YOUR INVITATIONS
Printing begins after you approve all proofs, including guest addressing. Orders approved by 3 pm eastern time will be entered same day. After 3 pm, your order will begin production on the next business day. Print time is 5 business days (one calendar week, excluding holidays), so if you approve your order on a Tuesday, it will usually ship on the following Tuesday. We'll email you an invoice at least one day prior to shipping which you may pay online with a credit card or directly from your checking account. Final payment is due before your order ships.

WHICH PARTS OF THE INVITATION CAN I CHANGE FOR FREE?
We want you to be able to make each invitation your own, and you can change the most requested items at no cost. These include:
- Change the colors of the text
- Change the colors of most graphics used in your design (some images are photo based and changing the colors are an additional charge)
- Add, delete or edit most text. For instance, add party details to the invitation
- Change main invitation type from forced justification to center justification, or the reverse
- Select any of our beautiful premium quality papers for your invitation
- Add a Hebrew name or phrase. Complete our Hebrew form online
- Change the font used for the child's name

WHAT EDITS ARE CONSIDERED CUSTOM DESIGN AND COST EXTRA TO CHANGE?
We offer the most requested edits for free, but there are a few items that may incur an extra charge. Some edits may seem simple at first glance, but are actually very challenging and take a lot of design time due to the way these changes affect other elements in your invitation.

- Changes to the fonts (other than the child's name) used in your invitation
- Changes to the layout of the invitation that require us to reposition text and graphics
- Changing your template or invitation design after receiving your first set of proofs
- Adding a logo or custom graphic that you provide to us

SUPPOSE I WANT TO CHANGE MY DESIGN AFTER I RECEIVE MY PROOFS?
The charge for changing the invitation to a different design is $125 for an hour of custom design service, and includes an extra proof and editing round so you have opportunity to make any additional edits.

DO YOU OFFER THE OPTION TO RECEIVE A PRINTED PROOF?
Yes! The charge for a printed proof is $35 and includes UPS ground delivery. Please allow 3 business days for your proof, plus delivery time (typically 2 days to the east coast, south and midwest, 4 days to the west coast).

HOW MANY EDITS CAN YOU MAKE WITHOUT PAYING EXTRA?
You receive two free rounds of edits for your invitation proofs and one for guest addressing. Additional editing rounds are available for $25 per round if needed.

CAN YOU USE A FONT THAT I SUPPLY?
We regret that we are unable to use a font that you supply. Many downloadable fonts, especially those that you may have downloaded for free, may work in your word processing program, but will not be readable by our professional page layout, illustration and variable data addressing software. We offer dozens of creative, high quality fonts to use in your invitation and invite you to browse our invitation portfolio for additional font options, or download our font catalog to see all of the fonts we offer. You may change the font used for the name for free, while a small charge applies for other font changes.

HOW DO I SET UP MY MAILING LIST?
CLICK HERE for a sample template and additional info. Please note, we must have your data in a spreadsheet - sorry, no Word files or PDFs.

WHAT IS THE SHIPPING CHARGE?
We offer a flat rate shipping charge of $19.95 regardless of order size.  You may choose to have your order shipped to your home or office, and can specify this during the proof approval process.

POSTAGE
We are happy to provide estimates for postage, but strongly recommend you take your invitation to your post office to confirm the price before purchasing postage.

Rectangle invitation:
Invitation with up to one party card (weighing up to 1 ounce): 50 cents
Invitation with inserts, liners or reply cards: 71 cents

Square invitation:

Invitation with up to one party card (weighing up to 1 ounce): $1.00
Invitation with inserts, liners or reply cards: $1.21

Reply card envelopes:
50 cents

WHAT IS THE SIZE OF THE INVITATIONS?
Our invitations can be ordered as a square or rectangular shape even if it is not shown that way. Sizes of our invitations are:

SQUARE: Invitation is 7.25" x 7.25", Party or Weekend card is 5.5" x 5.5”, Outer Envelope is 7.5” x 7.5"
RECTANGLE: Invitation is 5.375" x 7.875", Party or Weekend card is 5.375" x 5.375”, Outer Envelope is 8.125” x 5.5"
BOTH: Reply card is 5.5" x 4.25" and thank you cards are 5.5" x 4.25”

CAN A LOGO BE ADDED TO MY INVITATIONS?
Yes! We prefer .ai or .eps files but can also accept a .png file. No jpg files please. There is a charge of $25 to place your logo. Please note, we are unable to print logos which include trademarked or copyrighted content, including cartoon or movie characters, major sporting events and corporate logos.

IS IT HARD TO CUSTOMIZE YOUR INVITATIONS?
Not at all! You only need to decide on your personalization and colors. Or leave them just like they are. We also provide lots of samples to help inspire you. If you need some extra help, our Idea Consultants will help guide you through the process.

At EventPrints, our onsite senior graphic artists take your info and customize your invitation just for you. The result is a polished, stunning invitation that you will be proud to send to your family and friends.

ARE THERE PAPER CHOICES FOR MY INVITATION? DO THEY COST EXTRA?
We offer eight premium papers from which you may choose. And, unlike most invitation sellers, we won’t charge extra for paper upgrades!

When you request your samples, we'll include a paper swatch book. Feel free to pick any paper in the book without an extra charge. All of our sample invitations are printed on Ice Silver stock.
Please note that thank you notes are printed on our uncoated Environment Bright paper to make it easier to write on, regardless of the invitation paper ordered.

CAN I ORDER SAMPLES?
Absolutely - you can order up to three samples completely free of charge. Or for $10 you can order four to six samples and we’ll include a $20 coupon to place towards your invitation order. If you have questions or would prefer to chat with someone, we are delighted to speak with you.

DO YOU HAVE A MINIMUM ORDER?
Our minimum order is $495 excluding tax and shipping. Our suites are priced a la carte so you can order only the pieces you want. There is a 50 piece minimum for most items, while some speciality items have higher minimums. If ordering multiple versions of any item, we have a reduced minimum of 25 pieces after the first version plus a small set up fee. Review all of our prices and use our instant pricing tool for your total.

Some custom products and event decor are not included in our minimum order amount.

MAY I ORDER DIFFERENT VERSIONS OF AN ITEM?
Yes, there is a $15 charge for adding each additional version of a party, weekend, or reply card, while an extra version of the invitation adds $25.

CAN I ORDER DIFFERENT QUANTITIES OF DIFFERENT ITEMS, AND ARE THERE QUANTITY INCREMENTS?
Yes! There is a 50 piece minimum for most items and you can order in increments of one after the minimum quantity. As an example, 103 invitations and 67 party cards. We never make you pay for extras you don't need, but we do suggest ordering a few extras, as reprints are much more expensive.

CAN I PUT INFORMATION ON BOTH SIDES OF THE PARTY OR WEEKEND CARDS?
Yes, if you have a lot of content and would like to use both sides, we offer an upgrade to a double sided card for $1.95 each. The standard option at $1.30 per card includes your custom content on one side of the card with the invitation design on the back side.

DO YOU OFFER AN REPLY POSTCARD?
We only offer reply cards with the matching envelope.

WILL THE COLORS ON MY SCREEN PRINT THE SAME WAY ON MY INVITATIONS?
We make every effort to ensure that your invitations match our digital proofs, but every monitor is different and colors may vary dependent on your device. We recommend ordering samples of the designs you like or refer to our color guide sent with every sample packet to see how our colors will print.

CAN YOU ADD FOIL PRINTING TO INVITATIONS I PURCHASED ELSEWHERE?
We only foil print items when we print the entire piece.

CAN YOU STUFF AND MAIL MY INVITATIONS FOR ME?
We do not offer mailing services. Quite often, you may wish to send a different reply card or event card to different guests, so we find it best that you handle this final step yourself. You may wish to enlist the services of the Bar or Bat Mitzvah child so they feel part of the process!

CAN I PLACE A REORDER?
We suggest ordering extras of every item with your original order, but sometimes you need a few extra items.

INVITATION ITEMS, such an the invitation, party card and thank you notes: 
Our reorder minimum is 15 pieces per item, with a minimum of $35 per order. If ordering reply cards or thank you cards, your reorder includes the envelope with your return address, just as you received with your initial order.

ENVELOPES: a separate minimum applies to envelope printing
Return address only: Our reorder minimum is 15 pieces per item, with a minimum of $25 per order. If you are reordering reply cards or thank you cards, they include the envelopes so you don't need to place a separate envelope reorder. 
Addressed envelopes with return address on the flap: Our reorder minimum is $45 per order.

FOIL PRINTING: If your invitation reorder includes foil printing, there is a separate minimum reorder of $85 to cover foil printing setup.

If you need to re-order or reprint any items, please allow 5 business days for invitations, or 3 business days for envelopes when ordered before 3pm eastern time. UPS Ground shipping for reorders is $14.95.



REQUESTING FILES OR GRAPHIC ELEMENTS OF YOUR INVITATION
Want to use your invitation design on other items?  For the ultimate in convenience and quality, we offer many party decor options and encourage you to browse our party decor store

Can you send me a file of my invitation?
To preserve our copyright and product integrity, we regret that we are unable to provide digital files of your invitation.

Invitation colors and fonts
We are happy to provide the CMYK color breakdown of any colors used in your invitation upon request. Please remember that every printer is different, so something you print may not match the invitation colors. Monitors are RGB, so screen colors will likely be different than the printed colors. 

Fonts used in your invitation are often created exclusively for us, or often adapted from their original format.  As such, we are unable to provide font names as they may not match or be commercially available for purchase.



WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept major credit cards (Visa, MC, Amex, Discover) plus online checks. Atlanta clients may also pay in person at our showroom. We'll email your final invoice at least one day before shipping. Final payment is due before your order ships.

Important Notice Regarding Sales and Use Tax
We collect and remit sales tax for shipments delivered in the State of Georgia. We are not required to and do not collect sales tax in other states. Shipments to other states may be subject to sales or use tax unless the purchase is specifically exempt. Please note that there is no exemption from state sales or use tax based merely on the fact that a purchase is made over the Internet, by catalog, or by other remote means. Some states require that a consumer’s sales or use tax be paid annually on the appropriate tax forms. Additional information may be found on the respective Department of Revenue website.

DO YOU HAVE ANY CURRENT DEALS OR SPECIALS?
We offer tremendous value, flexibility and quality that others simply can't match. In addition, we are currently offering several specials including a free paper upgrade to any of our premium stocks, including pearlized shimmer paper. Our most popular special is our free return addressing on EVERY envelope, which means savings of $1.50 or more for each invitation! Click to see all of our specials.

HOW LONG HAVE YOU BEEN IN BUSINESS?
EventPrints, and our parent company, Presentech, are now in our 28th year of business. We are a well established company and are members of the Atlanta Chamber of Commerce, the Printing and Imaging Association of Georgia, the Speciality Graphics Imaging Association of America and an HP Authorized Print Center.

IS MY DEPOSIT REFUNDABLE?
Once we begin working on your invitation proof, your $195 deposit is non-refundable. This deposit covers only a small portion of the cost of customizing your invitation. If you cancel your order before you approve your proofs, there is no additional payment due. Once you approve your proofs for printing, your order is considered final and the full payment is due and non refundable.

SHORTAGES AND ADJUSTMENTS
In each shipment a packing slip will be enclosed listing all of the items in that shipment. Please check your shipment against the packing slip and inspect each item. Shortages or damages must be reported within 72 hours of receipt of package. After 72 hours, any replacement items will be invoiced at their regular pricing. 


HERE'S HOW TO REACH US


To request printed info or samples:
Click to access our online request form. Once you see our printing in person, we know you'll be impressed!

If you'd like to send us an email:
We respond very quickly during business hours. Email us at hello@eventprints.com.

Our hours:
You can reach us Monday - Thursday from 9am - 6pm, and Fridays from 9am - 5pm.

If you'd like to give us a call:
In Atlanta: 404 745-9590
Outside of Atlanta: 800 436-9335


MAKE A PAYMENT

If you'd like to make a payment, please email us and we'll be happy to assist you. Or call during east coast business hours at 800 4336-9335 or 404-745.9590.